Pacsoft | Customer Portal

Put customers at the helm

Customer Portal - PacsoftMMS

The Pacsoft Customer Portal gives customers the convenience of being able to handle common transactions and update their personal details whenever they choose and from anywhere. Customers can log in to the portal from a mobile phone, tablet or laptop to add and update personal and vessel information, upload documents required by their marina such as insurance documentation, make payments, and digitally approve contracts or other agreements online.

Why choose Pacsoft Customer Portal?

PacsoftNG Icon Customer Convenience
  • Customer convenience - customers enjoy having the power in their hands to action changes and update their details at their leisure.
PacsoftNG Icon Save Time
  • Save staff time – the more time customers spend handling their own business the less time you’ll need to spend handling theirs.
PacsoftNG Customer Icon Simplify Comms
  • Simplify communications – the portal places customer communications at your fingertips with secure SMS and email messaging.
PacsoftNG Icon Brandable
  • Brandable – add your logo and brand colours to your marina or boatyard’s portal, to provide a seamless experience for customers.
PacsoftNG Icon Notification Logging
  • Notification logging – automatic logging of who makes changes and when makes it easy to understand if a change has been made by your team, or the customer.

Customer Portal Features

Let customers manage their own details
Allow customers to manage their own information, including their name and address, vessel details, payment details and more. This is a real time saver for customers and your team as it avoids the need for updates to be made by email, over the phone or in person at the front desk.

Digital signing of Ts and Cs and contracts
Confirmation of acceptance of contracts, conditions and other agreements can be actioned online. Documents and images can be uploaded to customer accounts, centralising data storage and enabling cross-referencing of insurance or Electrical Warrant of Fitness (EWOF) updates. Permissions and approvals are instantly recorded on customer accounts, reducing paperwork for your team and saving time for customers.

Make customer communication easy
An embedded communications channel connects you and your customers allowing bulk and individual messaging while cutting out SMS costs. A complete history of all communications is logged for ease of reference in the future.

A white-labelled, tailorable experience
Pacsoft’s Customer Portal is white labelled so you can offer the optimum corporate impression according to your own design. Manage which customer and vessel fields are displayed or required to create a bespoke interface tailored to the needs of your customers and your own preferences.

Secure customer registration
Avoid duplicate, fake or spam sign-ups to your portal. Customer registration is confirmed by two-factor authentication to maintain secure identification.

Add payments functionality
Pacsoft Customer Portal users in Australia, New Zealand, UK and USA can add the MarinaPay payment solution to their customer portal. This makes it possible for customers to use the portal to make payments for berth rentals, shop items and other products and services online.

Specialised modules to fit your every need - PacsoftMMS

Specialised modules to fit your every need

Our Customer Portal module is one of many specialised add-on modules designed to work together seamlessly to provide the bespoke software solution your marina or boatyard requires.

Add-on modules range from our MarinaPay gateway to Inventory Management, Finance and Accounting, and much more. We’ve got whatever floats your boat – find out about all the modules we offer on our products page.

Time to experience how Customer Portal can make things easier for you and your customers?

Want to save time by putting your customers in control? Book a free demo or consultation today and put the wind in the sails of your business.

1. What is marina management software?
Marina management software is a digital platform designed to help marina and boatyard operators manage reservations, berths, customers, billing, work orders and other operations. It typically centralises various functions into one platform, streamlining daily tasks, saving time, improving oversight and and elevating customer service.

2. How does PacsoftNG help marina operators?
PacsoftNG simplifies marina operations by streamlining bookings, invoicing, berth assignments, and reporting. It provides a central system to manage customers, vessels, and services efficiently.

3. Is PacsoftNG cloud-based or on-premise?
PacsoftNGMMS offers both cloud-based and on-premise deployment options, giving you the flexibility to choose what suits your marina’s infrastructure and data control needs.

4. Can PacsoftNG integrate with accounting systems?
Yes, PacsoftNG integrates with popular accounting platforms like Xero, MYOB and others, allowing seamless financial reporting, invoice generation, and reconciliation.

5. Does PacsoftNG support berth management and reservations?
Absolutely. The software offers real-time berth availability, reservation tracking, and seasonal planning tools.

6. How secure is PacsoftNG for storing customer and vessel data?
Security is a top priority. PacsoftNG uses enterprise-grade encryption, role-based access, and regular security updates to ensure your marina and boatyard data is safe.

7. Can I access PacsoftNG from mobile devices?
Yes, PacsoftNG can be accessed from tablets and smartphones, giving marina staff flexibility to manage operations on the go.

8. What types of marinas use PacsoftNG?
PacsoftNG is used by a wide range of marinas, boatyards, ports and clubs globally – from small family-run operations to large commercial and government-managed facilities.

9. How does PacsoftNG improve operational efficiency?
By automating routine tasks like billing, customer communications, and reporting, PacsoftNG saves time, reduces errors, and improves service delivery.

10. Does PacsoftNG offer reporting and analytics tools?
Yes, PacsoftNG provides built-in analytics and custom reporting features, helping managers make informed decisions based on real-time data. Reports covering everything from financials to berth occupancy, hard stand utilisation and on-site chandlery stock levels.

11. What third-party reporting tools can PacsoftNG connect to?
Many reporting tools can connect to PacsoftNG in real time using a SQL database connection (e.g. Microsoft Excel, Power BI, Zoho Analytics, Salesforce Tableu and many others). Data can also be easily exported from Pacsoft to be imported into data analysis tools of your choice.

12. How can I get a demo of PacsoftNG?
You can request a personalised demo by contacting our team through the website. A product specialist will walk you through the features relevant to your marina.

13. Are customer communications tools included in PacsoftNG?
Yes, automated email, SMS and online messaging is available in PacsoftNG, allowing you to easily communicate with marina, boatyard and yacht club members and customers. Our online Customer Portal and Booking Module allow customers to manage their own account details, book berths online and upload required vessel documentation themselves.

14. Is training and onboarding provided with PacsoftNG?
Yes, we offer comprehensive onboarding, including training for staff, system setup assistance, and ongoing customer support.

15. Can PacsoftNG handle international currencies and tax rules?
Yes. PacsoftNG is designed for global use and supports multi-currency, local tax rules, and regional compliance settings.

16. What utility systems can PacsoftNG connect to?
PacsoftNG can integrate with Plus Marine, EDMI, TallyBee and many other utility systems.

17. What security systems can PacsoftNG connect to?
PacsoftNG can connect to Protege, Tecom, AST and Cardax.

18. What support is available for PacsoftNG users?
Our customers receive dedicated support, including live helpdesk, user manuals, and access to a knowledge base. Premium support packages are also available.

19. How is PacsoftNG priced?
PacsoftNG offers flexible pricing based on the size and complexity of your marina. Contact us for a tailored quote.