PacsoftMMS Clients

Feedback from some of our international clients

We are proud to work with marina managers and owners throughout the world. With over 130 marinas using our software, from Auckland to Canada, our clients know that we are here to provide the best software and support in the industry.

Coral Sea Marina Resort

“We have been working closely with Sean Cocks, Business Development Manager (Pacsoft) doing weekly training sessions and finding out how the program can further benefit our business. We have 520 berths at Coral Sea Marina and with the trend towards multihulls becoming more popular our allocations team were spending a great deal of time manually calculating berth dimensions against the width of the multihull to determine what vessel we could allocate next to it. Our goal is to always maximise lineal occupancy and we knew there had to be way for the system to do the work for us.  Sean and the team at Pacsoft designed the “adjacent berths” function which automatically calculates the remaining width in a berth with a vessel already in it.  This function has saved allocation time and resources, but also now permits a simplified booking process for our daily arrivals.

Throughout our recent program review, we have introduced many other new features that the Pacsoft system can offer, from its new “fleet berths” for our commercial operators, to quick query reporting, smart note data collection as well as simple features like the “pop up box” for guest check-in. These new functions have created efficiencies across the team and also enhanced the guest experience, by allowing us to spend more time with guests at check-in and build that important relationship.

The Pacsoft support team offer helpful, timely and detailed responses to any question we pose. They ensure we understand the capabilities of the feature and how best to maximise it for optimum business performance.”

Amy Nichols – Guest Services Manager

Half Moon Bay Marina

“The team at Half Moon Bay Marina & Boatyard have been using Pacsoft software since 2002 and the updated PacsoftNG software since August 2015. The upgrade to PacsoftNG was a major breakthrough in customer service and admin efficiency for the team at Half Moon Bay.

In particular, the Boatyard Module which shows a scaled map of the marina, boatyard and mooring; has made bookings that much easier for customers and staff. They can see the true physical location of vessels in slips/berths which is then shown on a large screen for all to see. This makes the booking system and general administration run far more efficiently.

Arrivals and departures lists can be displayed to assist planning movements, providing excellent management overview of the administration process. This has enabled the customer service team to avoid the previous double entry of bookings, saving a lot of time and data entry. They have also been freed from having to run 2 programs at once with their Microsoft Outlook calendar.”

Leila McIntyre – Marina Customer Services

Seaview Marina

“Pacsoft Marine Management Software provides Seaview Marina with a tool that makes business much more simple and helps to integrate our operation. There are many great features to this software which has made a big difference to our marina.

On the financial side, we have easy access to client information that makes our customer service a lot more professional. Having this information at our fingertips means we no longer rely on the local council for sourcing client information.

The Visual Marina Map is another great feature which enables our customers to quickly view the berths and the incoming arrivals and outgoing departures. This is not only a great visual feature for the customer, but for our staff and management too.”

Alan McLellan – CEO

Mylor Yacht Harbour

“Mylor Yacht Harbour has worked with Pacsoft for nearly 20 years and during this time, it’s not only the functionality of the software that has been invaluable to our business but also the ability for it to evolve with our processes. It’s vital for us that any software we use not only keeps up with advances in technology but can also deal with the changes we see both in our company and the wider marine industry.

PacsoftNG does this admirably and we consider the system to be an integral and valued part of what we do. We look forward to another 20 years of Pacsoft helping us achieve our objectives.”

Neil Salter – Managing Director

Mylor-Yacht-Harbour-Aerial-view-pacsoftmms-client

ONE°15 Marina Nirup Island

“We’ve been really pleased with the onboarding process as it has made things incredibly easy for our team. We have big plans for our marina here and Pacsoft is the right platform to make them into reality.”

Jonathan Sit – General Manager

ONE°15 Marina Nirup Island “We’ve been really pleased with the onboarding process as it has made things incredibly easy for our team. We have big plans for our marina here and Pacsoft is the right platform to make them into reality.” Jonathan Sit – General Manager

Mooloolaba Marina

“PacsoftNG can manage our complicated berthing rental pool system, I haven’t seen another system that can. We can place and remove berths from the rental pool easily, change ownership and at the end of each month it calculates the net income we pay to our berth members. There are many flexible options in terms of how we choose to operate, for example we recently just changed from charging based on boat length to charging on berth length – with just a few simple changes in the system.”

Jason Roles – Marina Manager

Mooloolaba Marina testimonial for Pacsoft client page

Bayview Harbour Yacht Squadron

Originally we reviewed a number of marina management software packages but Pacsoft stood out for us. Not just the software providing the relevant admin support, most packages are capable of that, but more importantly providing an intuitive user experience. For us the “visual marina” approach won hands down.

Support and future development was also a high priority. The team at Pacsoft just felt more connected, energic and focussed on providing a product that would suit “our business”. Other packages felt less marina specific and would probably run a hotel. They just felt unnecessarily complex. We didn’t want to change our business to fit a software package. Pacsoft seemed very “marina focused” and had enormous capability to do things our way.

Because we were making the huge leap from a paper-based system, we knew it would be an enormous task. The good news is that implementation was surprisingly straight forward. The team at Pacsoft guiding us the entire way, seriously it was almost enjoyable … almost!

It’s early days for Bayview Harbour and Pacsoft but we’re confident we’ve chosen the right software package and more importantly, the right support team.

A big thanks goes out to Sean and in particular Micah, who came out to train us and get us through the initial implementation. Truly a great experience!

Scott Stewart – Bayview Harbour Yacht Squadron

Bayview Harbour - Pacsoft - Marina Management Software

1. What is marina management software?
Marina management software is a digital platform designed to help marina and boatyard operators manage reservations, berths, customers, billing, work orders and other operations. It typically centralises various functions into one platform, streamlining daily tasks, saving time, improving oversight and and elevating customer service.

2. How does PacsoftNG help marina operators?
PacsoftNG simplifies marina operations by streamlining bookings, invoicing, berth assignments, and reporting. It provides a central system to manage customers, vessels, and services efficiently.

3. Is PacsoftNG cloud-based or on-premise?
PacsoftNGMMS offers both cloud-based and on-premise deployment options, giving you the flexibility to choose what suits your marina’s infrastructure and data control needs.

4. Can PacsoftNG integrate with accounting systems?
Yes, PacsoftNG integrates with popular accounting platforms like Xero, MYOB and others, allowing seamless financial reporting, invoice generation, and reconciliation.

5. Does PacsoftNG support berth management and reservations?
Absolutely. The software offers real-time berth availability, reservation tracking, and seasonal planning tools.

6. How secure is PacsoftNG for storing customer and vessel data?
Security is a top priority. PacsoftNG uses enterprise-grade encryption, role-based access, and regular security updates to ensure your marina and boatyard data is safe.

7. Can I access PacsoftNG from mobile devices?
Yes, PacsoftNG can be accessed from tablets and smartphones, giving marina staff flexibility to manage operations on the go.

8. What types of marinas use PacsoftNG?
PacsoftNG is used by a wide range of marinas, boatyards, ports and clubs globally – from small family-run operations to large commercial and government-managed facilities.

9. How does PacsoftNG improve operational efficiency?
By automating routine tasks like billing, customer communications, and reporting, PacsoftNG saves time, reduces errors, and improves service delivery.

10. Does PacsoftNG offer reporting and analytics tools?
Yes, PacsoftNG provides built-in analytics and custom reporting features, helping managers make informed decisions based on real-time data. Reports covering everything from financials to berth occupancy, hard stand utilisation and on-site chandlery stock levels.

11. What third-party reporting tools can PacsoftNG connect to?
Many reporting tools can connect to PacsoftNG in real time using a SQL database connection (e.g. Microsoft Excel, Power BI, Zoho Analytics, Salesforce Tableu and many others). Data can also be easily exported from Pacsoft to be imported into data analysis tools of your choice.

12. How can I get a demo of PacsoftNG?
You can request a personalised demo by contacting our team through the website. A product specialist will walk you through the features relevant to your marina.

13. Are customer communications tools included in PacsoftNG?
Yes, automated email, SMS and online messaging is available in PacsoftNG, allowing you to easily communicate with marina, boatyard and yacht club members and customers. Our online Customer Portal and Booking Module allow customers to manage their own account details, book berths online and upload required vessel documentation themselves.

14. Is training and onboarding provided with PacsoftNG?
Yes, we offer comprehensive onboarding, including training for staff, system setup assistance, and ongoing customer support.

15. Can PacsoftNG handle international currencies and tax rules?
Yes. PacsoftNG is designed for global use and supports multi-currency, local tax rules, and regional compliance settings.

16. What utility systems can PacsoftNG connect to?
PacsoftNG can integrate with Plus Marine, EDMI, TallyBee and many other utility systems.

17. What security systems can PacsoftNG connect to?
PacsoftNG can connect to Protege, Tecom, AST and Cardax.

18. What support is available for PacsoftNG users?
Our customers receive dedicated support, including live helpdesk, user manuals, and access to a knowledge base. Premium support packages are also available.

19. How is PacsoftNG priced?
PacsoftNG offers flexible pricing based on the size and complexity of your marina. Contact us for a tailored quote.

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