MarinaPay: End-to-end Payment Solution

Fully integrated payments

MarinaPay is easy to integrate with PacsoftNG marina management software, including our recently released Customer Portal. It provides convenience for customers and simplifies life for you by avoiding the need to touch the customers’ card for every transaction.

Make online payments and eCommerce easy

Receive payments online via the Customer Portal, which is included when signing up with MarinaPay. The portal makes it easy for customers to pay at their convenience and from anywhere, whether it’s for berth rentals, fuel for their boat, merchandise from your marina shop, or any other products or service you offer.

Automated bulk invoicing for recurring payments

With MarinaPay it’s simple to automate recurring customer payments, saving countless hours on monthly and annual invoicing. Credit card details are tokenised, ensuring gold-standard security and PCI compliance. Customer receipts are automated as part of this process, ensuring everyone is kept up to date and has what they need for tax purposes.

Works with on-site terminals too

MarinaPay can be set up to work with on-site payment terminals, ensuring a one-stop shop for payments taken in person at your marina or boatyard, as well as payments made online.

What is MarinaPay?
MarinaPay is an all-in-one payments solution designed specifically for marinas and boatyards. It helps streamline your payments process, providing you and your customers with a payment experience that’s second to none. MarinaPay integrates seamlessly with PacsoftNG marina management software and allows you to process customer payments online, including using a built-in payment gateway to process full payment or payment of remaining balances at checkout or from walk-ins.

How do I switch to MarinaPay?
Switching to MarinaPay from your current payment provider is easy – if you’re already a Pacsoft customer, simply contact us and a member of our experienced team will be in touch to help you get started. If you’re not a customer yet, book your free demo here.

What is the Customer Portal?
The Customer Portal is a paid add-on for PacsoftNG marina management software that you receive complementary if you sign on with MarinaPay. The portal makes it easy for marina customers to log in from anywhere, via their web browser, to update their personal and vessel information, upload any documentation required by your marina, and make payments online.

Will changing providers cause disruption to my business operations?
There will be no disruption or downtime to your business or credit operations. We will manage the switch seamlessly to ensure your customers and cashflow aren’t impacted.

What is the rate and fee structure for MarinaPay?
MarinaPay’s rates and fee structure are competitive with many existing third-party payment solutions providers. Our MarinaPay customer support team can discuss the best rate option for you and walk you through the charges.

Can I apply a surcharge to transactions?
Absolutely! This helps to minimise or fully offset the cost of your payment solution. You can make the surcharge a percentage of the total transaction and/or a set fee can be added during the MarinaPay application process. The payments report in your PacsoftNG system will show the total value of the transaction (booking value plus surcharge).

How long does it take for the payments to show up in my bank account?
Funds will be deposited into your nominated bank account the next business day after a customer makes a payment via MarinaPay, either online or using an on-site payment terminal

Where is MarinaPay available?
Good news! MarinaPay is available in New Zealand, Australia, USA and Canada. It will be offered in the UK in the coming months. It will be available in many other locations soon, so if you are from outside these countries and would like to know more about MarinaPay, please get in touch with our team using the form below.

“Helpful and timely”

The Pacsoft support team offer helpful, timely and detailed responses to any question we pose. They ensure we understand the capabilities of the feature and how best to maximise it for optimum business performance.

Amy Nichols, Coral Sea Marina Resort

“Painless & Excellent Support”

In making the transition from the old system to Pacsoft, the day to day life of running the Marina was made as painless as possible by the excellent support and back up by the Pacsoft team.

Patrick Whetter, Anchorage Marina

“Great Features”

The Visual Marina Map is another great feature which enables our customers to quickly view the berths and the incoming arrivals and outgoing departures.

Alan McLellan, Seaview Marina

“Evolves with us”

Mylor Yacht Harbour has worked with Pacsoft for nearly 20 years and during this time, it’s not only the functionality of the software that has been invaluable to our business but also the ability for it to evolve with our processes.

Neil Salter, Mylor Yacht Harbour

“Incredibly easy”

We’ve been really pleased with the onboarding process as it has made things incredibly easy for our team. We have big plans for our marina here and Pacsoft is the right platform to make them into reality.

Jonathan Sit, ONE°15 Marina Nirup Island

“Handles it all”

PacsoftNG can manage our complicated berthing rental pool system, I haven’t seen another system that can.

Jason Roles, Mooloolaba Marina